Frequently Asked Questions

Below is a list of commonly asked questions that we receive from Investors.  Please click on the question to link through to the answer.  If you cannot find the answer to your question, please check the other help pages, or alternatively call Customer Services on 020 7314 7600.

Where can I find the price of a fund?

What minimum/maximum amount can be invested in an ISA?
How do I top up my existing ISA/unit trust?
Can I move between funds within my ISA and retain the tax free status?
Can I transfer my existing ISA from another plan manager and retain the tax free status?
Can I convert cash from my unit trust to fund my ISA?

What are Jupiter's dealing hours?
At what price will my deal be placed? 
What paperwork will I receive once my deal is placed?
How will I be kept informed about my investment?

If I want to sell my investment, how do I go about it?
What are the charges for selling my investment?
If I sell my investment over the telephone or by fax, when will I receive payment?
Can Jupiter make payments to me in a method other than by cheque?

How do I change my address details?
What is Jupiter's phone number?
What is Jupiter's fax number?
What is Jupiter's mailing address?

Where can I find the price of a fund? (Back to top)
Daily fund prices for unit trusts are shown within the fund specific sections of the website, All Funds table and on individual fund pages. Prices are also currently listed in the Daily Telegraph and the Financial Times. In addition, prices are quoted on the website of the Investment Management Association at www.investmentuk.org.

What minimum/maximum amount can be invested in an ISA? (Back to top)

How do I top up my existing ISA/unit trust?  (Back to top)
You can top up your ISA or unit trust by completing either an ISA or unit trust application form.  You can also send us a letter instructing us to top up your ISA or unit trust.  Alternatively, you can contact a member of our Customer Services department on 020 7314 7600 and make the investment over the telephone using a Maestro Delta card.

Can I move between funds within my ISA and retain the tax free status?  (Back to top)
Yes. You may instruct Jupiter, either by telephone or in writing, to switch all or part of your holdings within your investment by selling units in one fund and reinvesting the proceeds in another fund at a discounted price.  For ISA investments, current legislation does not permit switching from a Stocks & Shares ISA to a Cash ISA, although transfers from a Cash ISA to a Stocks & Shares ISA are allowed.

Can I transfer my existing ISA from another plan manager and retain the tax free status? (Back to top)
Yes. You can transfer your existing ISA to Jupiter by downloading and completing an ISA Transfer Application Form and returning it to:

Jupiter Unit Trust Managers Limited
PO Box 300
West Malling
Kent
ME19 4YY

We will then liaise with your previous plan manager to facilitate the transfer.  You may transfer all or part of your existing ISA to us. 

If it is a current tax year ISA, you must transfer the whole amount.  The transfer will be placed into a Jupiter ISA.  If you have not fully subscribed to the current tax year's allowance with your current ISA Manager, you are not permitted to contribute further to us until such time as the transfer proceeds have been received by us. 

If it is a previous tax year ISA, you may transfer all or part of the whole amount. The transfer will be placed in a Jupiter ISA.

Transferring Cash ISAs from previous tax years into Stocks & Shares ISAs.

You will be able to transfer part or all of your Cash ISAs from previous tax years to Stocks & Shares ISAs without affecting your current annual ISA investment allowance.

Transferring money from a current tax year Cash ISA into a Stocks & Shares ISA.

You will be able to transfer money saved in a current tax year Cash ISA to a Stocks & Shares ISA. Such transfers must be for the whole amount saved in that tax year up to the day of the transfer.

Once the current tax year Cash ISA is transferred to a Stocks & Shares ISA, it is treated as if it had been invested directly into a Stocks & Shares ISA in that tax year. You are then able to still save up to the full remaining balance of the £7,200 annual ISA investment allowance in that tax year, of which up to £3,600 can be invested in into another Cash ISA.

Please note that the existing rule stating that Stocks & Shares ISAs cannot be transferred to Cash ISAs remains unchanged.

The net amount transferred will normally be invested in the fund(s) of your choice at the next valuation point following receipt of payment.  Should your account be transferred to us in a number of separate payments, each payment shall be invested at the next valuation point following receipt. 

Please note that there is a minimum total transfer value of £500 and any additional dividend amounts received of less than £20 will not be accepted and will be returned to the previous manager.

Can I convert cash from my unit trust to fund my ISA? (Back to top)
Yes. We require a completed ISA application form with a covering letter or conversion form confirming your wish to use the proceeds held within the unit trust. 

The unit trust will then be sold at the next available valuation point on the day of receipt of both completed forms.  The investment into the Jupiter ISA will take place on the valuation point following the repurchase which is usually the next working day.  There will be a residual charge of between 1.5% and 2.0% for converting cash from your unit trust to an ISA.

Please note that due to HM Revenue & Customs regulations, the conversion has to take place as a repurchase and an investment over two separate days.  Depending on your own financial situation, this could result in a liability to Capital Gains Tax.  Should you have any queries relating to taxation, we suggest you contact your local tax office.

What are Jupiter's dealing hours?  (Back to top)
Telephone deals can be placed between 9.00am and 5.30pm. 

See also: At what price will my deal be placed?

At what price will my deal be placed? (Back to top)
When a fund is bought, the deal is placed at the offer price and when a fund is sold, the deal is placed at the bid price.

Jupiter deals on a forward pricing basis.  This means that if a deal is placed before 12 noon, then the deal gets placed at that business day's price.  If the deal is placed after 12 noon the the deal will be placed at the following business day's price.

What paperwork will I receive once my deal is placed?  (Back to top)
For deals which involve buying units from Jupiter a contract note will be sent within 24 hours of the valuation point used for the deal.

For deals which involve selling units back to Jupiter a contract note and renunciation form (where required) will be sent out within 24 hours of the valuation point used for the deal.

For deals where you transfer ownership of your units to a third party confirmation of the transfer will be sent out within 24 hours of the valuation point used for the deal.

The contract note / confirmation of transfer provides details of the deal you have placed.

How will I be kept informed about my investment?    (Back to top)
You will receive a six-monthly statement regarding your investment, prepared as at 5th April and 5th October each year.  These are sent out within 25 days following the statement date.  You can also track your investments by using the Jupiter Online Valuations service or calling Customer Services on 020 7314 7600 to obtain a valuation.

If I want to sell my investment, how do I go about it?  (Back to top)
Should you wish to dispose of some or all of your holdings, you can instruct Jupiter by telephone, fax, or in writing.  Your signed authority must quote:

• Your name
• Your address
• Your unitholder number (where possible)
• The fund(s) you wish to sell
• The amount (if it is partial redemption) from each fund, or instruction that it is a full redemption

Units may be redeemed on any business day between normal business hours.  Requests for redemptions received by us before 12.00 noon will be redeemed at the bid price calculated at the 12.00 noon valuation point.

What are the charges for selling my investment? (Back to top)
There are no exit charges for selling. Requests to sell all or part of your holdings are dealt on the day we receive your instructions. 

See also: At what price will my deal be placed? 

If I sell my investment over the telephone or by fax when will I receive payment? (Back to top)
Before making any payment, we will need written confirmation of your instruction.  You can either:

• Send us a letter confirming the transaction
• Return the signed renunciation form

A cheque will normally be issued on the fourth business day after receipt of the signed form or letter.

Can Jupiter make payments to me in a method other than by cheque? (Back to top)
Yes.  Jupiter provides the service of a Telegraphic Transfer to your bank account at a charge of £10.   

To pay money directly into your bank account account details on the repurchase instruction must match those on the original cheque used to pay for the initial investment, subsequent top-up investments or a bank account where a regular monthly direct debit payment is taken from.  If they do not match payment will automatically be made by cheque.

How do I change my address details? (Back to top)
Written confirmation of your change of address should be sent to:

Jupiter Unit Trust Managers Limited
PO BOX 300
West Malling
Kent
ME19 4YY

Alternatively you can call our Customer Services department with your unitholder number on 020 7314 7600. 

Please note, we are unable to process address amendments to investment company products via telephone.  Please request your change in writing:

Jupiter Asset Management
PO Box 300
West Malling
Kent
ME19 4YY

or fax us on 020 7314 4933.

What is Jupiter's phone number? (Back to top)
Customer Services: 020 7314 7600

What is Jupiter's fax number? (Back to top)
Fax: 020 7314 4933

What is Jupiter's postal address? (Back to top)
Please send all Jupiter Unit Trust Managers correspondence to:

Jupiter Unit Trust Managers Limited
P.O. Box 300
West Malling
Kent
ME19 4YY

Please send all Jupiter Asset Management correspondence to:

Jupiter Asset Management
PO Box 300
West Malling
Kent
ME19 4YY