Frequently Asked Questions

Below is a list of commonly asked questions that we receive from Investors.  Please click on the question to link through to the answer.  If you cannot find the answer to your question, please check the other help pages, or alternatively call Customer Services on 020 7314 7600.

Where can I find the price of a fund?
What minimum/maximum amount can be invested in an ISA?
How do I top up my existing PEP/ISA/unit trust?
Can I move between funds within my PEP/ISA and retain the tax free status?
Can I transfer my existing PEP/ISA from another plan manager and retain the tax free status?
Can I convert cash from my unit trust to fund my ISA?
What are Jupiter's dealing hours?
At what price will my deal be placed? 
What paperwork will I receive once my deal is placed?
How will I be kept informed about my investment?
If I want to sell my investment, how do I go about it?
What are the charges for selling my investment?
If I sell my investment over the telephone or by fax, when will I receive payment?
Can Jupiter make payments to me in a method other than by cheque?
How do I change my address details?
What is Jupiter's phone number?
What is Jupiter's fax number?
What is Jupiter's mailing address?

Where can I find the price of a fund? (Back to top)
Daily fund prices are shown on the All Funds table and on individual fund pages. Prices are also currently listed in the Daily Telegraph and the Financial Times. In addition, prices are quoted on the website of the Investment Management Association at www.investmentuk.org.

What minimum/maximum amount can be invested in an ISA? (Back to top)
The table below confirms the maximum and minimum investment amounts per tax year (2007/08) for an ISA:

How do I top up my existing PEP/ISA/unit trust? (Back to top)
You can top up your ISA or unit trust by completing either an ISA or unit trust top-up application form.  Alternatively, you can contact a member of our Customer Services department on 020 7314 7600 and make the investment over the telephone using a Maestro (Switch)/Delta card.

Can I move between funds within my PEP/ISA and retain the tax free status? (Back to top)
Yes. You may instruct Jupiter, either by telephone or in writing, to switch all or part of your holdings within your investment by selling units in one fund and reinvesting the proceeds in another fund at a discounted price.  For ISA investments, current legislation does not permit switching between the Stocks and Shares component and the Cash component.

Can I transfer my existing PEP/ISA from another plan manager and retain the tax free status? (Back to top)
Yes. You can transfer your existing PEP/ISA to Jupiter by downloading and completing the PEP/ISA Transfer Application Form and returning it to:

Jupiter Unit Trust Managers Limited
PO Box 300
West Malling
Kent
ME19 4YY

We will then liaise with your previous manager to facilitate the transfer.  You may transfer all or part of your existing PEP/ISA to us. 

If it is a current tax year ISA, you must transfer the whole amount.  The transfer will be placed in either a Jupiter Maxi or Jupiter Mini ISA depending on the original component type.  If you have not fully subscribed to the current tax year's allowance with your current ISA Manager, you are not permitted to contribute further to us until such time as the transfer proceeds have been received by us. 

If it is a previous tax year ISA, you may transfer all or part of the whole amount. The transfer will be placed in the Jupiter Maxi ISA regardless of whether the original investment was made into a Maxi or Mini ISA.

If it is a PEP, you may transfer all or part of the whole amount. The transfer will be placed in the Jupiter PEP.

To retain the tax-free status, the transfer must be for cash and can only be made into the same investment (shares and stocks) or cash component.  The net amount transferred will normally be invested in the fund(s) of your choice at the next valuation point following receipt of payment.  Should your account be transferred to us in a number of separate payments, each payment shall be invested at the next valuation point following receipt. 

Please note that there is a minimum total transfer value of £500 and any additional dividend amounts received of less than £20 will not be accepted and will be returned to the previous manager.

Can I convert cash from my unit trust to fund my ISA? (Back to top)
Yes. We require a completed ISA application form with a cover letter or conversion form, confirming your wish to convert the proceeds held within the unit trust. 
The unit trust will then be sold at the next available valuation point on the day of receipt of both completed forms.  The investment into the Jupiter ISA will take place on the valuation point following the repurchase which is usually the next working day.  There will be a residual charge of between 1.5% and 2.0% for converting cash from your unit trust to an ISA. Your investment will be subject to market movement between the selling and buying of the fund.

Please note that due to HM Revenue & Customs regulations, the conversion has to take place as a repurchase and an investment over two separate days.  Depending on your own financial situation, this could result in a liability to Capital Gains Tax.  For queries relating to taxation, we suggest you contact your local tax office.

What are Jupiter's dealing hours?  (Back to top)
Telephone deals can be placed between 9.00am and 5.30pm. 

At what price will my deal be placed? (Back to top)
When a fund is bought, the deal is placed at the offer price.  When a fund is sold, the deal is placed at the bid price.

Jupiter deals on a forward pricing basis.  This means that if a deal is placed before 12 noon, it will be placed at that business day's price.  However, if the deal is placed after 12 noon, it will be placed at the following business day's price.

What paperwork will I receive once my deal is placed?  (Back to top)
For deals which involve buying units from Jupiter, a contract note will be sent within 24 hours of the valuation point used for the deal.

For deals which involve selling units back to Jupiter, a contract note and renunciation form (where required) will be sent within 24 hours of the valuation point used for the deal.

The contract note / confirmation of transfer provides details of the deal you have placed.

How will I be kept informed about my investment?   (Back to top)
You will receive a six-monthly investment statement, prepared as at 5 April and 5 October each year and sent within 25 days of the statement date.  You can also track your investments by using the Jupiter Online Valuations service or calling Customer Services on 020 7314 7600 to obtain a valuation.

If I want to sell my investment, how do I go about it?  (Back to top)
Should you wish to dispose of some or all of your holdings, you can instruct Jupiter by telephone or fax, or in writing.  Your signed authority must quote:

• Your name
• Your address
• Your unitholder number (where possible)
• The fund(s) you wish to sell
• The amount (if it is partial redemption) from each fund, or instruction that it is a full redemption

Units may be redeemed on any business day between normal business hours.  Requests for redemptions received by us before 12 noon will be redeemed at the bid price calculated at the 12 noon valuation point.

What are the charges for selling my investment?(Back to top)
There are no exit charges for selling. Requests to sell all or part of your holdings are dealt on the day we receive your instructions. 

See also: At what price will my deal be placed? 

If I sell my investment over the telephone or by fax, when will I receive payment? (Back to top)
Before making any payment, we will need written confirmation of your instruction.  You can either:

• Send us a letter confirming the transaction
• Return the signed renunciation form

A cheque will normally be issued on the fourth business day after receipt of the signed form or letter.

Can Jupiter make payments to me in a method other than by cheque? (Back to top)
Yes.  For £10, Jupiter can use Telegraphic Transfer to deposit the money in your bank account.  Please note, this £10 fee only applies if the proceeds from your repurchase are less than £10,000. 

To pay money directly into your bank account, account details on the repurchase instruction must match those on the original cheque used to pay for the initial investment, as well as any subsequent top-up investments or regular monthly direct debits.  If these do not match, payment will automatically be made by cheque.

How do I change my address details? (Back to top)
Written confirmation of your change of address should be sent to:

Jupiter Unit Trust Managers Limited
PO BOX 300
West Malling
Kent
ME19 4YY

Alternatively, you can call our Customer Services department with your unitholder number on 020 7314 7600. 

Please note, we are unable to process address amendments to investment trust products via telephone.  Please request your change in writing to the above mailing address or fax us on 020 7314 4933.

What is Jupiter's phone number? (Back to top)
Customer Services: 020 7314 7600

What is Jupiter's fax number? (Back to top)
Fax: 020 7314 4933

What is Jupiter's postal address?(Back to top)
Please send all correspondence to:

Jupiter Unit Trust Managers Limited
P.O. Box 300
West Malling
Kent
ME19 4YY